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Effective date: 23.07.2021

Data protection

This privacy policy ("Privacy Policy") explains how joycard Deutschland GmbH, Daumstr.156, 13599 Berlin (" joycard", "us", "our" and "we") collects, processes and uses data relating to you. joycard Deutschland GmbH, Daumstr.156, 13599 Berlin ("joycard<") is the operator of this website and apps and provides various related services. joycard provides a platform (including this website, mobile apps, etc.) on which joycard publishes offers for local services and online benefits offered by us or other joycard partner companies (collectively, the "joycard Partners"). This Privacy Policy applies to information we collect from you when we sell joycard offers to you through joycard's website, mobile applications, electronic communications or services, or other websites offered by joycard that link to or specifically reference this Privacy Policy (collectively, the "Website").

We will periodically update this Privacy Statement to clarify our practices and to incorporate new or different privacy practices, such as when we add new services. If we make material changes, we will notify you either by email (to the email address provided for your account), by posting notice on the Site, or otherwise. See "Effective Date" above to determine when this version of the Privacy Policy became effective.

We take the protection of your personal information very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this Privacy Policy.

As a rule, it is possible to use our website without providing personal data. Insofar as personal data (for example name, address or e-mail addresses) is collected on our pages, this is always done, as far as possible, on a voluntary basis.

We point out that data transmission over the Internet (eg communication by e-mail) security gaps. Complete protection of data against access by third parties is not possible.


The internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

browser type/browser version
Operating system used
referrer URL
Host name of the accessing computer
Time of the server request

This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.

Contact form

If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data will not be collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

Persons who register to use the joycard are automatically entered in our newsletter and agree to receive the newsletter. Their data will not be passed on to third parties. The newsletter contains advertising, in particular about joycard partner companies and other joycard cooperation partners.

You can revoke your consent to the storage of data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

Privacy policy for the use of Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Disable Google Analytics

Privacy policy for the use of etracker

Our website uses the analysis service etracker. The provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg Germany. Usage profiles can be created from the data under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of your Internet browser. The cookies make it possible to recognize your browser again. The data collected with the etracker technologies will not be used to personally identify visitors to our website without the separately granted consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym.

You can object to the collection and storage of data at any time with effect for the future. To object to the collection and storage of your visitor data for the future, you can obtain an opt-out cookie from etracker using the following link. This will ensure that no visitor data from your browser is collected and stored by etracker in the future: http://www.etracker.de/privacy?et=V23Jbb.

This will set an opt-out cookie named "cntcookie" from etracker. Please do not delete this cookie as long as you wish to maintain your objection. For more information, please see etracker's privacy policy: http://www.etracker.com/de/datenschutz.html

Privacy policy for the use of Facebook plugins (Like button).

Plugins of the social network Facebook, provider Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the "Like button" ("Like") on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook's privacy policy at http://de-de.facebook.com/policy.php.

If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Privacy policy for the use of Twitter

Functions of the Twitter service are integrated on our pages. These functions are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the web pages you visit are linked to your Twitter account and made known to other users. In the process, data is also transferred to Twitter. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. For more information, please refer to Twitter's privacy policy at http://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at http://twitter.com/account/settings.

Privacy policy for the use of Google +1

Our pages use functions of Google +1. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Collection and dissemination of information: With the help of the Google +1 button, you can publish information worldwide. via the Google +1 button, you and other users receive personalized content from Google and our partners. Google stores both the information that you have given +1 for a content and information about the page you were viewing when you clicked +1. Your +1s may be displayed as notices along with your profile name and photo in Google services, such as search results or your Google profile, or elsewhere on websites and ads on the Internet.

Google records information about your +1 activities in order to improve Google services for you and others. To use the Google +1 button, you need a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name may also replace another name you used when sharing content through your Google Account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information about you.

Use of Collected Information: In addition to the uses explained above, the information you provide will be used in accordance with Google's applicable privacy policy. Google may publish aggregate statistics about users' +1 activity or share them with users and partners, such as publishers, advertisers, or affiliated websites.

Privacy policy for the use of Instagram

On our pages, functions of the service Instagram are integrated. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

For more information, please see Instagram's privacy policy: http://instagram.com/about/legal/privacy/

Privacy policy for the use of LinkedIn

Our website uses functions of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time one of our pages containing LinkedIn functions is accessed, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited our web pages with your IP address. If you click the "Recommend Button" of LinkedIn and are logged into your account at LinkedIn, it is possible for LinkedIn to assign your visit to our website to you and your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by LinkedIn.

For more information on this, please refer to the privacy policy of LinkedIn at: https://www.linkedin.com/legal/privacy-policy

Privacy policy for the use of Pinterest

On our site, we use social plugins of the social network Pinterest, which is operated by Pinterest Inc, 808 Brannan Street San Francisco, CA 94103-490, USA ("Pinterest"). When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the visited websites that also contain Pinterest functions, type and settings of the browser, date and time of the request, your use of Pinterest and cookies.

For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and options for protecting your privacy, please refer to the Pinterest data protection information: https://about.pinterest.com/de/privacy-policy

Privacy policy for the use of YouTube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

For more information on the handling of user data, please refer to YouTube's privacy policy at https://www.google.de/intl/de/policies/privacy.

Information, deletion, blocking

You have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing, as well as a right to correct, block or delete this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Objection to advertising e-mails

We hereby object to the use of contact data published within the framework of the imprint obligation to send advertising and information material that has not been expressly requested. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

When we collect personal data

We may collect and store the following information from and about you:

Your email address;
Your payment details, billing and shipping address;
your telephone numbers;
Other information that you actively send to us or that we can determine about you based on your interaction with the Site and Services (e.g., via email).
Location, date and time of joycard use at local joycard partner businesses, as well as uses of joycard online benefit partners.

For example, you interact with us when you:

Reply to emails from us;
purchase products or services from us via the website
use the joycard mobile applications
when you use the benefits of the joycard partner companies.

How we use data

We may process personal data for the following purposes:

to facilitate and process the uses of the joycard partner companies
to answer your questions and fulfill your requests;
to send you reminders, technical notices, updates, security alerts, communications from our support staff, and administrative notices, service bulletins, and requested information;
to manage our day-to-day business needs, such as service delivery, business analysis, fraud prevention, and fulfillment of our corporate reporting obligations, and to enforce our TOS and comply with legal requirements;
to comply with our legal obligations, resolve disputes and enforce our agreements; and
to enable you to apply for employment.
to make internal user commissions with the joycard partner companies
to improve joycard's offerings and partner portfolio.

When and why we share data

Our business is not selling or renting personal data. We do not share your personal data except in the following cases:

To service providers affiliated and unaffiliated with our business, inside and outside the European Economic Area, to enable them to provide services to us, based on strict contractual obligations to protect your personal data and to process it solely on our behalf and under our control;
to the joycard partners, joycard sales partners and other cooperation partners of joycard, so that they can carry out an evaluation;
to the joycard partner companies in the event of a tax audit;
to report or collect receivables from vendors, merchants or other business partners;
to our business partners to the extent necessary to fulfill contractual obligations to you and if you have purchased or redeemed a joycard or goods or services offered by a business partner, or if you participate in offers, rewards, contests or other activities or programs sponsored or offered by us or the vendors on behalf of the respective business partner;
in the event of a merger, acquisition or reorganization with a purchaser of our business or all or substantially all of our assets;
to comply with jurisdictions and government requests, or as necessary to support audits, compliance requirements and corporate governance functions;
to combat fraud or criminal activity and protect our rights or those of our affiliates, business partners and users, or in the course of legal proceedings involving joycard;
in response to a subpoena or similar legal process, including to law enforcement and regulatory authorities and courts; or
with your consent or as required or permitted by law.

We encourage business partners to use and disclose privacy policies. However, although we share personal information with business partners only for the purposes described above, the further processing and use of personal information received from joycard by them is subject to their own privacy policies and is beyond our control.

How we collect data

You provide us with personal information when you sign up, start a subscription, create an account, make a purchase or redeem coupons, or otherwise contact or actively communicate with us. For example, you provide us with personal information when you contact us online about customer service and other support services, by using self-help contact forms such as email or text messages, or by posting in online communities.

We also receive personal information and other online and offline data from our business partners who may notify us of redemptions, billings, refunds or returns. We will use such data in compliance with applicable laws and this Privacy Policy.

Security of Personal Data

We have implemented a data security program that includes administrative, technical and physical controls designed to protect your personal information. This includes the use of industry standard encryption technology.

Your rights in relation to personal data; our contact details.

You may access, update, modify, and delete those personally identifiable information that you have provided to us in your profile by sending us an email at info@joycard.de.

In accordance with applicable law, you may (i) request access to any personal information we hold about you and request that it be updated, amended or blocked, (ii) request that we cease using the personal information we hold about you, and (iii) object to the creation of user profiles about you. If you have any questions or comments about our privacy practices or this Privacy Policy, or wish to exercise any of the above rights or any other rights you may have in connection with your personal information, or have any other questions or concerns, please email us at info@joycard.de. You may also contact us by mail at the following address:

joycard Deutschland GmbH, Daumstr.156, 13599 Berlin, Germany.

Retention of personal data

We will retain your personal data for as long as necessary to fulfill our contractual obligations to you or as required by law. Please note that although we are happy to assist you, we cannot always delete all records of past interactions and transactions. For example, we may be required to retain records relating to purchases previously made for accounting and regulatory compliance purposes.

Third Party Privacy Practices

This Privacy Policy applies solely to our collection, processing and use (including disclosure) of data as a result of your interaction with the Site. Other websites that may be accessible through links from the Website may have their own privacy statements and practices for the collection, processing and use, and disclosure of personal information. Our business partners may also have their own privacy statements. We encourage you to familiarize yourself with the privacy statements of these other parties before providing any data to them or taking advantage of any offers or promotions sponsored by them.